Patent Center Beta Release

Manage Customer Numbers trending idea

I don't understand why sponsored staff cannot add/remove attorneys/agents associated with the firm customer number.  You don't need to be an attorney/agent to have a customer number so why do you have to be one to remove/add them.  I am a Director and the fact that I have to ask those underneath me to make the changes because I'm not a registered attorney/agent is insulting.  The gentlemen I spoke with at the EBC said the reasoning was similar to why we support staff couldn't edit the ADS but that's different because it requires an attorney/agent or inventor signature which support staff is neither.  Very different things.  If you have a problem with support staff editing this page in general, then perhaps allow each customer number to elect a non-attorney administrator to make the appropriate customer number changes similar to the Financial Manager role options.

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Idea No. 20